Help center

How can we help you succeed on Edify?

Browse quick answers, facilitator guides, and learner tips. Our support team is one message away if you need a hand.

Getting started

  • Create your learner or facilitator account
  • Complete profile information and upload required documents for facilitator approval.
  • Explore the catalogue and enroll in open programmes directly from `courses.php`.

Managing programmes

  • Use facilitator dashboards to schedule live sessions, publish assignments, and issue certificates once approved.
  • Track learner submissions and quiz results with real-time analytics.
  • Escalate technical issues through our support email for rapid resolution.

Payments & certificates

  • Students complete secure payments before gaining access to premium cohorts.
  • Facilitator payouts are tracked within the dashboard with downloadable statements.
  • Certificates are automatically generated for eligible learners based on your course criteria.

Need more help?

Can’t find what you’re looking for? Submit a detailed request via email or reach us by phone. Our team supports administrators, facilitators, and students across Ghana and beyond.

Send a support request